Privacy Policy

RelotoBaja Privacy Policy

Last updated: September 4, 2025

RelotoBaja (“we”, “us”) respects your privacy. This Policy explains what personal data we collect on our website and through our contact channels, how we use it, and the rights you have. We operate primarily in Mexico and may serve clients in other countries.

1) Who we are & contact

RelotoBaja – Real Estate. Email: contact@relotobaja.com. WhatsApp/Phone: +52 (624) 191 2823.

2) Data we collect

• Contact & identity: name, email, phone/WhatsApp.
• Inquiry details: areas of interest, property preferences, budget, messages you send us.
• Technical data: IP address, device/browser info, pages visited, via cookies/analytics (where enabled).
• Form data: submitted via Contact Form 7 (CF7); may be stored by WP/hosting and optionally by Flamingo if enabled.
• Third‑party tools: WhatsApp links (Meta), email providers, reCAPTCHA/anti‑spam (Google) if activated.

3) How and why we use data

• To answer inquiries, send listings, schedule tours, and provide real estate services.
• To communicate by email/WhatsApp/phone at your request.
• To improve our site and services (analytics, troubleshooting, security).
• Marketing updates with your consent (you can opt out anytime).

Legal bases (where applicable): consent; pre‑contract/contract; legitimate interests (customer service, site security); legal obligations.

4) Sharing & processors

We share data with service providers strictly to operate our site and communications: website hosting, email delivery, form processing (CF7), optional lead storage (Flamingo), analytics, and messaging (WhatsApp). These providers process data under our instructions. We do not sell your personal information.

5) International transfers

Your data may be processed outside your country. We use reputable providers and apply appropriate safeguards consistent with applicable law.

6) Retention

• Inquiry/leads: typically up to 24 months after last interaction, unless law requires longer.
• Marketing data: until you unsubscribe/withdraw consent.
• Technical logs/cookies: per their purpose and expiry; see Cookies section.

7) Your rights

Mexico (LFPDPPP – ARCO): You may request Access, Rectification, Cancellation, or Opposition to processing.
EU/UK GDPR: rights of access, rectification, erasure, restriction, portability, and objection; right to withdraw consent; right to lodge a complaint with your data authority.
California: we do not sell personal information. You may request access/deletion and limit use of sensitive data.

To exercise rights, email contact@relotobaja.com. We may need to verify your identity.

8) Cookies & tracking

We use necessary cookies for site functionality. If analytics/reCAPTCHA/anti‑spam are enabled, those services may set cookies and collect technical data under their own terms. You can manage cookies in your browser. If required by your region, we will display a consent banner.

9) Children

Our services are not directed to children under 16. If you believe a minor provided data, contact us to delete it.

10) Changes

We may update this Policy from time to time. Material changes will be reflected on this page with a new “Last updated” date.